Privacy Policy

About this Privacy Policy

7reels Casino respects the privacy of its players and aims to handle personal information in a clear, careful and responsible way. This policy applies to information collected through the casino website, account features, customer support channels and related online services. It is intended for players in Australia and should be read together with the website’s other terms and conditions.

Personal information means information that identifies a person or could reasonably be used to identify them. The information handled may depend on how a player uses the website, the services requested, the account settings selected and the checks required before certain activities can be completed. Not every player will provide every type of information described in this policy.

Information may be collected directly from a player, generated when the website is used or received from service providers involved in payments, verification, security, fraud prevention, hosting or customer support. Where consent is required for a particular activity, it may be requested separately. Players can contact privacy support if they have questions about how their information is handled.

Information we may handle

An online casino typically needs information to create and operate accounts, provide requested services, process transactions, protect the platform and meet applicable obligations. The categories of information that may be handled include:

• Account details, such as a player’s name, date of birth, residential information, username, account preferences and other details provided during registration or account updates.
• Contact details, such as an email address or other information used to communicate about an account, support request, service notice or security matter.
• Identity and verification information, which may include identification document details, information confirming age or identity, and information requested for customer due diligence.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and information needed to investigate a transaction.
• Technical and device information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, approximate location and information about how the website is accessed.
• Usage information, such as pages visited, features used, session activity, interactions with the website and records of technical events or errors.
• Communications and support information, including messages, enquiries, complaints, feedback and records needed to respond consistently and protect account security.
• Marketing preferences, including whether a player has chosen to receive promotional communications and information about interactions with those communications.

Players should provide information that is accurate, complete and current where it is requested for account or verification purposes. Information supplied about another person should only be provided where the player is authorised to do so. If account information changes, players should update it where the available account tools allow this or contact support for assistance.

Verification documents and other sensitive information should only be sent through the requested account or support process. Players should not include unnecessary payment details, passwords, security codes or copies of documents in general messages.

How information is used, shared and protected

Personal information is used for reasonable service, business, security and compliance purposes connected with operating an online casino. These purposes may include:

• Creating, maintaining and administering a player account.
• Providing website features, processing requests and keeping account records accurate.
• Confirming identity, age and account ownership when checks are required.
• Processing deposits, withdrawals and other account transactions.
• Detecting, preventing and investigating fraud, scams, money laundering, account misuse, collusion, unauthorised access and other suspicious activity.
• Providing customer support, responding to questions and resolving complaints or technical issues.
• Sending important service, security and account communications.
• Sending marketing communications where permitted and where the player has provided the required consent or selected the relevant preference.
• Monitoring, testing and improving website performance, security, usability and reliability.
• Meeting legal, regulatory, tax, accounting, record-keeping and other official obligations that apply to the services.

Information may be shared with carefully selected service providers when this is reasonably needed for the purposes described in this policy. Depending on the service involved, this may include payment providers, identity and verification providers, fraud prevention services, technology providers, hosting providers, customer support services or professional advisers.

Information may also be disclosed where necessary to protect players, the website, the public or rights and property connected with the services, or where disclosure is required or permitted by law. Information should only be accessed by people or service providers who need it for an authorised purpose.

Reasonable technical and organisational measures may be used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online transmission or storage method can be guaranteed to be completely secure. Players should use strong, unique account credentials and keep passwords and verification codes confidential.

Information may be processed or stored using service providers operating in different locations. Where this occurs, reasonable steps may be taken to handle the information securely and consistently with applicable privacy requirements.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable obligations.

Cookies and similar technologies

The website may use cookies and similar technologies to help it function, remember preferences, maintain sessions, support security, understand website use and improve the player experience. Some cookies may be necessary for core account or website features, while others may support analytics, performance or relevant communications.

Cookies are small files or pieces of information stored on a device by a website or an associated service. They can help recognise a browser, remember selected settings and provide information about how the website is used. Technical and usage information collected through cookies may sometimes be connected with an account or device where this is necessary for the stated purpose.

Players can manage, block or delete cookies through their browser settings. Browser settings vary, so players should check the help or privacy section of their chosen browser for instructions. Disabling certain cookies may affect the availability, security or functionality of some website features.

Privacy choices and data requests

Players may have privacy rights in relation to the personal information held about them. These rights can depend on the circumstances, the information involved and any legal or operational requirements. A request may need to be checked before it is completed so that account information is not disclosed to an unauthorised person.

To exercise a privacy right or ask a question about personal information, contact support@7reelscasino.best. In the message, explain the request clearly and include enough information to help identify the relevant account. Do not include unnecessary payment details, passwords or other sensitive information in the first message.

Requests players can make

• Access: ask for confirmation about whether personal information is held and request access to relevant information, subject to permitted exceptions.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Withdrawal of marketing consent: withdraw consent to marketing communications at any time. This will not affect the lawfulness of marketing sent before the withdrawal.
• Information about handling: ask for a general explanation of how personal information is collected, used, shared or retained.

A deletion request may not result in every record being immediately removed. Some information may need to be retained for legal, security, dispute-resolution, fraud prevention, accounting or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. Where appropriate, information may instead be restricted from active use, securely archived or de-identified.

Players can usually unsubscribe from promotional emails by using the unsubscribe option included in the message, where available. They can also contact support@7reelscasino.best to withdraw marketing consent. Important service, security or account messages may still be sent where they are necessary to provide the services or protect the account. Changes to marketing preferences may take a reasonable amount of time to apply across communication systems.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The current version published on the website will apply to information handled after the update. Players should review this page periodically, particularly before continuing to use the services after a material change.